Third Party Maintenance
Next-Gen Data Center Support
Data Center Hardware Maintenance
What’s next-gen support? It’s an altogether new tier of maintenance for storage maintenance, 十大赌博正规老平台器的支持 和 network hardware support.
One that’s unmatched by ordinary TPMs 和 even the OEMs. It’s proactive 监控, 24/7 L3支持, self-service via a mobile app, the industry’s only First-Time Fix™ Guarantee 和 more.
支持oem厂商
Why Move Your Hardware Support to Park Place?
Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs 和 will even tailor one specifically for the performance st和ards you require. 问问!
Support for IT Hardware Still Under Warranty
With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, 和 make sure a hardware support ticket is opened, saving you the time 和 hassle of waiting on the phone or checking your email for a response.
-
One Partner Across OEMs, Across the World
- With multi-vendor hardware support provided in ~180 countries you can simplify IT maintenance by reducing the number of partners you need.
-
Extend the Life of Hardware
- End of Service Life (EOSL) support keeps your investments up 和 running longer, maximizing ROI 和 freeing money for other initiatives.
-
Fully Automated Maintenance Experience
- ParkView Hardware Monitoring™ monitors for incidents 24/7 和 automatically opens tickets, triages the issue 和 dispatches IT support.
-
Follow-the-Sun Support in 170 Languages
- 无论你在哪里, 和 whenever the need arises, Park Place is there with our multi-lingual customer support (including L3 support).
-
The Industry’s Only First-Time Fix Guarantee™
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
-
30-40% Less than the OEM
- Park Place combines the confidence that comes from the industry leader supporting 21,500+ 客户 和 SLAs similar to the OEM with significant cost savings.
The Next-Gen Data Center Support Experience
-
Self-Service Management
The Central Park 客户门户网站 is an innovative single pane of glass for managing your data center maintenance & 监控. Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract 和 asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard 和 visibility to monitor devices
- 通过 PPTechMobile应用
- 24小时实时聊天
-
Proactive Monitoring
Whether you’re 监控 存储, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you 和 a maintenance solution to two easy steps by proactively identifies faults 24/7 without the need for customer action of any kind.
-
First-Time Fix™ Guarantee
A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. 与我们的 First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (和 监控 if applicable) on that device. 就是这么简单.
-
Fully Integrated Approach
With a full suite of infrastructure management services 和 data center professional services, Park Place Technologies can help you optimize your data center support beyond typical break-fix maintenance offered by ordinary TPMs.
Been There, Fixed That.
-
~180国家十大赌博正规老平台
-
900+Spare parts locations
-
21,500+Current 客户 supported
Central Park 客户门户网站
- Easy-to-read dashboard of key metrics
- Service ticket, contract 和 asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard 和 visibility to monitor devices
- 通过 PPTechMobile应用.
- 24小时实时聊天
Transaction Network 十大赌博正规老平台
Communication Technology 十大赌博正规老平台
Tarrant County College District
工程师的专业知识
-
600+Global Professionals
-
15+Years Average Experience
-
150K+十大赌博正规老平台电话2021